Shipping Policy

JMD Scentsations Shipping Policy

At JMD Scentsations, every order is handmade with care and attention to detail.
We want your experience from checkout to delivery to be smooth, reliable, and filled with love.

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Processing Times

Because our products are handcrafted fresh to order, please allow 3–5 business days for your order to be made and packed before dispatch.
During busy periods or special launches, this may take a little longer, but we’ll always do our best to keep you updated.

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Shipping within Australia

All orders are shipped exclusively via Australia Post from Sydney, NSW.
You can choose between:

• Standard Post: 3–8 business days (depending on your location)

• Express Post: 1–3 business days (metro areas)

Once your order has been shipped, you’ll receive an Australia Post tracking number so you can follow your parcel’s journey.

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Delivery Issues

If your parcel hasn’t arrived within the estimated timeframe, please check your tracking link first.
If you still need help, reach out to us and we’ll contact Australia Post on your behalf.
While postal delays are outside our control, we’ll always do our best to assist and ensure your order reaches you safely.

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 Local Pickup (Sydney)

Local pickup is available from Kogarah, NSW by appointment only.

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 Contact Us

If you have any questions about shipping or delivery, we’re always happy to help.

📩 Email: info@jmdscentsations.com.au
🌐 Website: www.jmdscentsations.com.au

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Thank you for supporting our small, handmade Australian business.
JMD Scentsations Crafted with love in Sydney.

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