Refund Policy

JMD Scentsations Refund Policy

At JMD Scentsations, every product is handmade with care to ensure the highest quality and customer satisfaction.
We want you to love your purchase as much as we loved creating it!

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Change of Mind

Because our products are made fresh and include personal-care and fragrance items, we unfortunately cannot accept returns or exchanges due to change of mind once a product has been opened or used.
Please choose carefully and feel free to contact us if you have any questions before purchasing.

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Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.
We’ll happily replace, refund, or offer store credit where appropriate.

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Refunds & Replacements

Once your return or issue is approved, refunds will be processed back to your original payment method within 3–5 business days.
If a replacement is issued, we’ll ship it out as soon as possible — at no extra cost to you.

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Cancellations

Orders may be cancelled only before they are shipped or made, as many items are custom-poured and handcrafted to order.

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Contact Us

If you have any concerns, please reach out — we’re always here to help.

📩 Email: info@jmdscentsations.com.au
🌐 Website: www.jmdscentsations.com.au

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Thank you for supporting our small business and handmade creations!
JMD Scentsations — Crafted with love in Sydney